Refund policy

Returns
If you are not satisfied we offer a 100% money back guarantee within 30 days of initial purchase. To be eligible for the return, you must send your product back to the provided address once the return is processed. 

To start a return, you can contact us at asgfrookies@outlook.com. If your return is accepted, you will have to pay for the shipment process and we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at asgfrookies@outlook.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

The Guide Me Wash Cloth 30 Day FREE TRIAL

If you are not satisfied within the 30 days of your free trial we will happily help organise the shipment of the product back to us. To start a return, you can contact us at asgfrookies@outlook.com. We will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.